Giving Customers No Option

I have a claim *** for lightning damage that occurred on the 10/04/2015. The claim has been resolved and my items are being replaced. But what I don't like is that I am being forced to use your supplier. This does not seem rational to me, nor by any sence fair.I support good service and not allowing me to select my own supplier has already started to frustrated me as these gentlemen were quick to quote a replacement value, but I'm still waiting on go ahead to come and collect my items i have yet to be contacted by them. Nevermind should something need to be returned and so I'm not happy using your selected money hungry suppliers I want to own.I understand that I only need to be put in the same position that I was and I have no issue with that but not being allowed to shop where I want to shop is not only a major concern for me but is enough to make me think if I'm still happy at Outsurance.Please have a look at this and resolve before I collect my items as I am not one shy of changing companies/suppliers when I'm or my company is unhappy or I get bad service.You will see I have 3 policies with you, this one is under private.