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Helen A

1 reviews | Active since Nov 2025

14 Nov 2025, 14:05

Giving a big shout-out to Deven and the team at Outsurance! My children were both attacked and had their phones ******

Giving a big shout-out to Deven and the team at Outsurance! My children were both attacked and had their phones ******. It was an incredibly traumatic experience for all of us, and to make matters more difficult, I was in the UK at the time without mobile roaming—so contacting Outsurance wasn’t easy. I submitted my claim online, and Deven reached out to me via email. Although communication was sometimes tricky—his calls to me were automatically rejected through no fault of his—he remained patient, persistent, and understanding throughout the process. Despite the challenges, he ensured everything was handled smoothly, and I ultimately received excellent service and a positive outcome. Thank you, Deven, for your professionalism, compassion, and dedication during a very difficult time.

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Replies (1)
OUTsurance
OUTsurance's reply14 Nov 2025, 14:17
Official
Hello Helen,

Thank you for your wonderful review.
 
 We are grateful for your kind words.

Kudos to Deven for ensuring you were assisted promptly and for giving you peace of mind throughout. 

Regards,
The OUTsurance Team.