GIVE ME JOY AND PEACE OF MIND

I lodged a claim with your claims department and the beginning stage of the process went smoothly but when i requested information on what will be repaired on my vehicle and when my vehicle will be ready suddenly there was no communication from Outsurance. I then made a follow up call and such information was not provided and was told it would be provided in due course,i also queried a matter with their legal department who at first were not willing to assist until i gave them information provided of the person who hit my vehicle and fled the scene,till now i have not heard back from them as well and it puzzles me because i have managed to acquire all the information they said they needed to get through their people but still no word from them. It irritates me that when its a sales call they can call you 10 times in one day but when you have a query it seems like the phone lines are dead. <br> <br> Please give me joy and peace of mind