FO
Fathima O
1 reviews | Active since Oct 2019
10 Mar 2022, 07:42
Ghosted by outsurance
Vehicle was sent in by outsurance on a claim to have electric mirrors fitted. These were damaged. The vehicle was returned to me with an electric fault that it never had resulting in outsurance having to tow. And the total cost of repair 4500. Outsurance requested invoice which I duly provided and now they go silent. They are ultimately responsible for this as they are the insurers and they allocated the service provider.
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OUTsurance's replyOfficial
14 Mar 2022, 12:23Good day Fathima,
The delay you described was most concerning. After responding privately to your review, we escalated the matter for urgent attention.
Lerato our client liaison manager contacted you to finalise the matter. We can confirm that the payment has been processed.
We do apologise for the delay in service.
Regards,
OUTsurance
The delay you described was most concerning. After responding privately to your review, we escalated the matter for urgent attention.
Lerato our client liaison manager contacted you to finalise the matter. We can confirm that the payment has been processed.
We do apologise for the delay in service.
Regards,
OUTsurance
OUTsurance's reply14 Mar 2022, 12:23
Official
Good day Fathima,
The delay you described was most concerning. After responding privately to your review, we escalated the matter for urgent attention.
Lerato our client liaison manager contacted you to finalise the matter. We can confirm that the payment has been processed.
We do apologise for the delay in service.
Regards,
OUTsurance
The delay you described was most concerning. After responding privately to your review, we escalated the matter for urgent attention.
Lerato our client liaison manager contacted you to finalise the matter. We can confirm that the payment has been processed.
We do apologise for the delay in service.
Regards,
OUTsurance