vM
val M
1 reviews | Active since Nov 2016
13 Nov 2025, 08:09
Geyser not replaced over a month
I have logged a call for geyser not working but kept on hearing stories after stories. It's over a month now my geyser still not working but they don't forget to debit my account. Poor service after so many years using them. How long this will run?????
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OUTsurance's replyOfficial
19 Nov 2025, 13:48Good day Val,
The delay you experienced is unacceptable. Certainly not the level of service we wish for any of our valued clients.
Our claims manager, Charlton, contacted you to get the matter resolved. We can confirm that subsequent to your review, plumbers were appointed and the leak was repaired. You advised Charlton that if you identify any further leaks you will get in touch with us.
We do apologise for the claim delay.
Regards,
The OUTsurance Team
The delay you experienced is unacceptable. Certainly not the level of service we wish for any of our valued clients.
Our claims manager, Charlton, contacted you to get the matter resolved. We can confirm that subsequent to your review, plumbers were appointed and the leak was repaired. You advised Charlton that if you identify any further leaks you will get in touch with us.
We do apologise for the claim delay.
Regards,
The OUTsurance Team
OUTsurance's reply19 Nov 2025, 13:48
Official
Good day Val,
The delay you experienced is unacceptable. Certainly not the level of service we wish for any of our valued clients.
Our claims manager, Charlton, contacted you to get the matter resolved. We can confirm that subsequent to your review, plumbers were appointed and the leak was repaired. You advised Charlton that if you identify any further leaks you will get in touch with us.
We do apologise for the claim delay.
Regards,
The OUTsurance Team
The delay you experienced is unacceptable. Certainly not the level of service we wish for any of our valued clients.
Our claims manager, Charlton, contacted you to get the matter resolved. We can confirm that subsequent to your review, plumbers were appointed and the leak was repaired. You advised Charlton that if you identify any further leaks you will get in touch with us.
We do apologise for the claim delay.
Regards,
The OUTsurance Team