Geyser mess

I had a geyser burst on Sunday 24 May 2020, Outsurance sent DRM projects for an emergency check which confirmed a geyser burst. They then confirmed the geyser will be replaced the following day. By 12 noon I had not heard from either Outsurance or the service provider. I called Outsurance and they did not know who they had appointed to replace my geyser, but confirmed the service provider would call me. Of course no one called me until 16:00. I then called again and got another advisor who told me that they had appointed a service provider from Witbank even though I stay in Centurion. The service provider had declined the job but Outsurance has not bothered to appoint another provider nor let me know. They then appointed another one at 16:00 and told me the provider will call me by latest 18:00 and I must call them if the provider had not called. When I called them at 18:00 I’m told that the claims department closes at 18:00. But the advisor will call me in ten minutes for an update. As I write this it’s 19:00 and I’m still waiting.