Geyser issues AGAIN

<p>I am very unhappy with Outsurance's service regarding my bathroom geyser.</p> <p>Re the Rescue service - I was advised that the Pressure Valve and Thermostat had perished, once again, on the bathroom geyser and the cost would be R550 for my account (once again). I spoke to outsurance and requested that they send an assessor/service provider to give me an answer as to why - almost yearly, I have to replace the Pressure Valve and Thermostat on this geyyser and plse advise if perhaps the issue is not with the geyser itself as I am obviously fed up with paying insurance and then still having to pay the extra cost of replacing these items. I was told by 1 of the call centre people that no - they could not do that, and was advised to instead lodge this a claim. Ithen discover this morning that if I do it as a claim, I am liable for R2500 excess. Does this sound like some kind of a s c a m or what?</p> <p>Still no resolution to my 10 year issue with the bathroom geyser, *********** service providers who the last time, when the geyser burst, installed new flooring but broker several tiles in the bathroom and never replanced them, another contrator who drilled a HUGE hole in the side of my hse, came back to plaster it but left it unpainted.</p> <p>Shocking terrible horrible service from Outsurance - you might be cheaper - but I am learning once again that cheaper is most definitely not better</p> <p> </p>