GEYSER ISSUE FROM THE 27/01/2024

On the 27/01/2024 i called outsurance to explain a tenant off my dads was having an issue with water from the GEYSER, a callout was logged and ADHOC plumbers were sent out to attend to the issue. My sister who resides at the premises was advised by the plumber who was called out, that the geyser is too old and to get parts is a problem. Plumber advised to replace the geyser and the location off the geyser was NON Compliant speaking under correction. Monday the 29/01/2024 i got a call from claims to register a claim, claim was registered, ADHOC Plumber was sent again to do replace the geyser access off R570 was required which was paid. According to the plumber that was sent to the premises on the 29/01/2024 THEY DID HAVE PARTS and was not necessary to replace the geyser, claim was referred back to OUTSURANCE for a further investigation. turn around time from OUTSURANCE is pathetic they are waitng on somone for some stuff and no real reason given for the delay in completing the installation off the new geyser. it will be 2 weeks the tenant has no HOT WATER with a 2 year old baby as well. UTTERLY DISAPPOINTED WITH OUTSURANCE REALLY CONSIDERING CANCELLING THE POLICY.