Getting what out?

I'm truly disappointed with the service I received ever since I joined Outsurance. Poor service and always opting for the cheapest way to get rid of a client when claiming.

I have two vehicle claims with them and this recent one has been a far worse experience than the first time I claimed. I'm driving around with an ******* number plate on my car and a loose counterfeit bumper. I'm scared of being arrested for driving a car without a proper number plate and I'm constantly fearing that the bumper will fall off and being told its a new claim that they have to process. It's been two months since they promised to fix this error and I forsee more months to go.

They're always advertising low premiums and good service, unfortunately I haven't had the pleasure of witnessing this. Is customer service for selected clients? I'm truly disappointed and wouldn't recommend them to anyone because one is always under stress and constantly worrying. It seems like I've been throwing my money down the drain paying for good service and receiving none.