1 reviews | Active since Mar 2009
Getting a simple policy change at Outsurance proves IMPOSSIBLE!!!
I sold my house and requested Outsurance to remove my property insurance from 1st Feb 2021. They responded and did this. However, the sale finalization has been delayed by SARS (so my attorney tells me) and so I phoned Outsurance Thursday 28th Jan and requested they extend my property insurance to end Feb 2021. They sent an email telling me that they had REMOVED my property insurance as requested! So I rang them Friday 29th and asked them to correct their error. They emailed me AGAIN with the same INCORRECT policy adjustment!!! So went on to their website to make a request , however they said they sent me a PIN to my email address so I could login. Nothing received despite I tried 3 times! Unbelievable - totally uncontactable , NO response whatsoever?
Thank you for raising your concerns with us and at the same token we are sorry for the unnecessary frustration caused.
We escalated the matter to Lwazi our client care manager who has been unsuccessful in his attempts to contact you. We can confirm the building will be covered up until the end of February 2021.
Regards,
OUTsurance
Thank you for raising your concerns with us and at the same token we are sorry for the unnecessary frustration caused.
We escalated the matter to Lwazi our client care manager who has been unsuccessful in his attempts to contact you. We can confirm the building will be covered up until the end of February 2021.
Regards,
OUTsurance