Getting a new insurer out of this

<p>My new Mitsubishi ASX's windscreen got a chipp and immediate crack late on 26 January 2016 which I reported to Outsurance on Friday 27 January 2017 (Claim ********** 58). I asked for a manufacturer windscreen as I was under the impression other windscreen makes are inferior. I also said this is urgent as although I stay in Pretoria I often travel to Lephalale for work hence I need a new windscreen by Friday 3 February.</p> <p>PG Glass SMSed me the next day (claim # ********** ) so I called them. The lady quickly told me that it would be Shatterproof. I got on the phone with Outsurance and contacted their two other service providers (Glassfit and National Autoglass) myself. Long story short PG Glass said they'd order the glass and I'd have it by Friday as requested. I contacted Outsurance again who said they'd keep me in the loop (which they didn't do) so when I followed up on Monday, PG Glass Menlyn told them the glass wouldn't be there this week.</p> <p>I said that although my policy doesn't cover it, I will insist on a vehicle because they're messing me around. I had to contact the Outsurance woman (Tammy) every day as she didn't get back to me as she said she would.</p> <p>Eventually by Wednesday she said PG Glass Menlyn (who couldn't help me on Tuesday) suddenly found a windscreen and could help me by Thursday. Suspecting this to be too good to be true I drove to them personally. It was to good to be true. There was no windscreen, but the manager sat me down and explained that Shatterproof glass is equally good, wouldn't affect my warrantee. He phoned around and confirmed they had a Shatterproof windscreen in stock.. it would be installed on Thursday afternoon. Just before the appointment I removed the e-tag, licence disk and power station site sticker and the phone rang... Yep, there was a problem and it turns out there is NO Shatterproof windscreen either! He would call me back the next morning...</p> <p>I phoned Mitsubishi Menlyn and asked the sales person from whom I bought the Mitsubishi in November how there could be no ASX windscreens in the country. He said he'd call me back in 10 minutes but within 5 minutes he did, saying the supplier who fits windscreens for them could either fit one shortly or sell one to Outsurance's service provider to fit to my vehicle. He said he'll send me the quote Friday morning.</p> <p>I am asking that someone from Outsurance who has a clue of customer service call me urgently so that this can be resolved.</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p>