TN
Thabo N
1 reviews | Active since Dec 2019
21 Feb 2022, 19:49
Funeral policy pay out
My wife submitted a claim 2 weeks ago and the pay out has not been finalized I don't know what is going on with outsurance and I am also a policy holder there so is this what is going to happen to me as well if my loved one is passed on? Now I'm even thinking of moving from this outsurance company
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OUTsurance's replyOfficial
23 Feb 2022, 16:21Good day Thabo,
Thanks for your feedback.
Maggie our claims manager contacted your wife to discuss the matter in detail. There was no claim for your wife as her policy was previously cancelled and your wife advised Maggie that it's her cousin's claim. Unfortunately your wife wasn't able to provide us with the claim or policy detail.
Please email Maggie should you have any further information and she will gladly assist. We have sent you Maggie's email address.
Regards,
OUTsurance
Thanks for your feedback.
Maggie our claims manager contacted your wife to discuss the matter in detail. There was no claim for your wife as her policy was previously cancelled and your wife advised Maggie that it's her cousin's claim. Unfortunately your wife wasn't able to provide us with the claim or policy detail.
Please email Maggie should you have any further information and she will gladly assist. We have sent you Maggie's email address.
Regards,
OUTsurance
OUTsurance's reply23 Feb 2022, 16:21
Official
Good day Thabo,
Thanks for your feedback.
Maggie our claims manager contacted your wife to discuss the matter in detail. There was no claim for your wife as her policy was previously cancelled and your wife advised Maggie that it's her cousin's claim. Unfortunately your wife wasn't able to provide us with the claim or policy detail.
Please email Maggie should you have any further information and she will gladly assist. We have sent you Maggie's email address.
Regards,
OUTsurance
Thanks for your feedback.
Maggie our claims manager contacted your wife to discuss the matter in detail. There was no claim for your wife as her policy was previously cancelled and your wife advised Maggie that it's her cousin's claim. Unfortunately your wife wasn't able to provide us with the claim or policy detail.
Please email Maggie should you have any further information and she will gladly assist. We have sent you Maggie's email address.
Regards,
OUTsurance