SM
Sisanda M
1 reviews | Active since Mar 2009
22 Sept 2025, 17:02
Funeral Claim Number
Good day,
I put my claim on the 8 of September 2025, still today I have not received any money. Everytime I call, I am told I will be called back. Is the purpose of having a funeral policy not for it to assist you with burial. I have long buried my brother but nothing from Outsurance. My other policy and my mother's policies have paid a long time ago but nothing from outsurance. I will not recommend their funeral policy to anyone
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OUTsurance's replyOfficial
25 Sept 2025, 14:11Good day Sisanda
We are deeply sorry for your loss and extend our heartfelt condolences to you and your family during this difficult time. We understand that this period brings many challenges, and we regret any additional stress caused by the delay in processing your claim.
Upon review, it was found that the delay was due to late submission of required documents, which unfortunately impacted the timeline of the process.Our Claims Manager has been in contact with you, and we assure you that further feedback and updates will be provided within this week.
Regards,
The OUTsurance Team
We are deeply sorry for your loss and extend our heartfelt condolences to you and your family during this difficult time. We understand that this period brings many challenges, and we regret any additional stress caused by the delay in processing your claim.
Upon review, it was found that the delay was due to late submission of required documents, which unfortunately impacted the timeline of the process.Our Claims Manager has been in contact with you, and we assure you that further feedback and updates will be provided within this week.
Regards,
The OUTsurance Team
OUTsurance's reply25 Sept 2025, 14:11
Official
Good day Sisanda
We are deeply sorry for your loss and extend our heartfelt condolences to you and your family during this difficult time. We understand that this period brings many challenges, and we regret any additional stress caused by the delay in processing your claim.
Upon review, it was found that the delay was due to late submission of required documents, which unfortunately impacted the timeline of the process.Our Claims Manager has been in contact with you, and we assure you that further feedback and updates will be provided within this week.
Regards,
The OUTsurance Team
We are deeply sorry for your loss and extend our heartfelt condolences to you and your family during this difficult time. We understand that this period brings many challenges, and we regret any additional stress caused by the delay in processing your claim.
Upon review, it was found that the delay was due to late submission of required documents, which unfortunately impacted the timeline of the process.Our Claims Manager has been in contact with you, and we assure you that further feedback and updates will be provided within this week.
Regards,
The OUTsurance Team