Funeral Claim

I am extremely distressed and disappointed with the way my mother’s funeral claim is being handled. I submitted my mother’s claim on Thursday, and I still have not received any payment or a clear explanation of what is causing the delay. Whenever I call, I am simply told that you are “waiting for results”, but nobody has explained to me what these results are, what they are for, or when they are expected. I have also been informed that members of my family, including my sister and cousin, have been contacted and asked questions about me. This has left me extremely worried and feeling as though I am being investigated, yet nobody from Outsurance has clearly explained the reason for these enquiries. My mother’s body is currently at the mortuary, and our family has made arrangements to bury her this Saturday. We have no money available to cover the funeral costs while waiting for this claim.