Funds paid into wrong bank account.

I put through a claim for pet insurance to which the claim was approved. I received an email stating that funds will be paid into the account which you debit monthly. The funds were paid into the wrong bank account which is not the account that you debit. I do not have access to this account, I no longer have that card. I sent an email a week ago and I called and was advised that the query had been escalated and I will receive a call. Till this day I have received no feedback. I am asking Outsurance to pay the funds into the correct bank account and not make your error my problem. This is unacceptable as I should not be the one that has to chase after you for an error that you made.