JK
Johan K
1 reviews | Active since Aug 2023
29 Aug 2023, 13:37
Full of stories when it comes to claims not satisfied
They are the worst insurance every easy to take your money but when it comes to claims they have a bunch of stories (avoid them if possible rather make use of anyone else) they are day light ******s
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OUTsurance's replyOfficial
05 Sept 2023, 10:37Good day Johan,
We can assure you that we settle all valid claims. There is a key independent measurement of our service and fair treatment of our clients which is available in the Annual Report published by the Ombudsman for Short Term Insurance - https://www.outsurance.co.za/ombudsman/
We would like to escalate the matter to a claims manager however we are unable to trace a policy or claim with the detail you provided. Please respond privately with the claim or policy number and we'll in turn escalate the matter to a claims manager.
We do apologise for your experience.
Regards,
The OUTsurance Team
We can assure you that we settle all valid claims. There is a key independent measurement of our service and fair treatment of our clients which is available in the Annual Report published by the Ombudsman for Short Term Insurance - https://www.outsurance.co.za/ombudsman/
We would like to escalate the matter to a claims manager however we are unable to trace a policy or claim with the detail you provided. Please respond privately with the claim or policy number and we'll in turn escalate the matter to a claims manager.
We do apologise for your experience.
Regards,
The OUTsurance Team
OUTsurance's reply05 Sept 2023, 10:37
Official
Good day Johan,
We can assure you that we settle all valid claims. There is a key independent measurement of our service and fair treatment of our clients which is available in the Annual Report published by the Ombudsman for Short Term Insurance - https://www.outsurance.co.za/ombudsman/
We would like to escalate the matter to a claims manager however we are unable to trace a policy or claim with the detail you provided. Please respond privately with the claim or policy number and we'll in turn escalate the matter to a claims manager.
We do apologise for your experience.
Regards,
The OUTsurance Team
We can assure you that we settle all valid claims. There is a key independent measurement of our service and fair treatment of our clients which is available in the Annual Report published by the Ombudsman for Short Term Insurance - https://www.outsurance.co.za/ombudsman/
We would like to escalate the matter to a claims manager however we are unable to trace a policy or claim with the detail you provided. Please respond privately with the claim or policy number and we'll in turn escalate the matter to a claims manager.
We do apologise for your experience.
Regards,
The OUTsurance Team