dD
dezzieventer D

1 reviews | Active since Aug 2017

06 Sept 2018, 12:17

Full of excuses not to pay out claims

A cat died in my roof. Guess what- damage not covered!

Outsurance is full of excuses on why they should not pay out claims. This is now the second incident in less than 2 months where they will not cover certain items.

I need an insurance company that will cover for unlikely events not fine print perils.

0
Replies (1)
OUTsurance
OUTsurance's reply07 Sept 2018, 14:29
Official

Good day Desiree,

Sorry to read about the loss of your cat.

Leon our Assessing manager contacted you to discuss the claim in detail. He informed you about the perils that you are covered for and unfortunately the incident you experienced is not an insured peril.

Thank you,

Kelvin