EN
Ellouise N
1 reviews | Active since Oct 2013
18 Oct 2025, 08:51
Full access required for 2 tyre's.... Ridiculous!
So dissappointed in outsurance, I've been a customer for quite a number of years, today trying to claim, for 2 tyre's that got damaged by a pothole, I am expected to pay my full accident access. I have never claimed from outsurance yet they could not even meet me halfway. So what exactly is the purpose of covering for potholes when it actual costs you more than just going to a store yourself.
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OUTsurance's replyOfficial
23 Oct 2025, 12:52Good day Ellouise,
Thank you for your review.
Our claims manager, Ntlhari, has been unsuccessful in his attempts to call you. He has subsequently sent you an email.
We only charge a fixed excess – irrespective of the nature of your claim or the claim amount. The excess is discussed at sales stage and is noted in your policy schedule.
Please respond to Ntlhari's email with a time and date that is convenient for you. He will in turn call you to address your concerns.
We do apologise for the disappointment.
Regards,
The OUTsurance Team
Thank you for your review.
Our claims manager, Ntlhari, has been unsuccessful in his attempts to call you. He has subsequently sent you an email.
We only charge a fixed excess – irrespective of the nature of your claim or the claim amount. The excess is discussed at sales stage and is noted in your policy schedule.
Please respond to Ntlhari's email with a time and date that is convenient for you. He will in turn call you to address your concerns.
We do apologise for the disappointment.
Regards,
The OUTsurance Team
OUTsurance's reply23 Oct 2025, 12:52
Official
Good day Ellouise,
Thank you for your review.
Our claims manager, Ntlhari, has been unsuccessful in his attempts to call you. He has subsequently sent you an email.
We only charge a fixed excess – irrespective of the nature of your claim or the claim amount. The excess is discussed at sales stage and is noted in your policy schedule.
Please respond to Ntlhari's email with a time and date that is convenient for you. He will in turn call you to address your concerns.
We do apologise for the disappointment.
Regards,
The OUTsurance Team
Thank you for your review.
Our claims manager, Ntlhari, has been unsuccessful in his attempts to call you. He has subsequently sent you an email.
We only charge a fixed excess – irrespective of the nature of your claim or the claim amount. The excess is discussed at sales stage and is noted in your policy schedule.
Please respond to Ntlhari's email with a time and date that is convenient for you. He will in turn call you to address your concerns.
We do apologise for the disappointment.
Regards,
The OUTsurance Team