Frustrating lack of communication

Was involved in an accident where one of Outsurance clients knocked me off my road bicycle. This happened on the 6th of January 2019, I have sent all documentation through with no response. Surely Outsurance have customers with road bicycles that are insured?

Hi Joseph,

Please speak to your management regarding the assessments as per our telephonic conversation. I do understand that you only have motor assessors but I am sure there is times where a vehicle damages other properties as well so you had to appoint an loss adjuster in the past. This is now 10 days later that what you have promised to take it up with management and still nothing has been done. The date of loss was on the 6th of January and still no progress.

Please inform the client the way forward as you cannot just leave the claim with no progress.. If you need photos or anything, please just let the client know so that he can get everything for you.

We await your urgent feedback or provide us with the management’s details so that the client can take it up with him.

Thank you.