Frustrating experience with Outsurance pets

Absolutely frustrated with the customer care service from outsurance pets. I have sent a claim to be processed and finalized on the 21 April 2022, and today is the 3 May 2022 and still absolutely No feedback or response from outsurance concerning a claim I had asked to processed. I have had 3 unpleasant and frustrating experiences with an agent named Bradley. After asking and requesting for someone new to assist me no one honored that request. From the inception of sending this claim through I had to waste my time and airtime with outsurance pets and call asking them to start with the claim process if I had not I highly doubt it would've been attended to. Bradley didn't even know my funds were still available to me on my policy and he responded with claim declined due to no funds. I had to refresh his memory and tell him that is false and to recheck my policy. For such a small claim to be processed it feels like it takes me years to get it sorted with outsurance. Agents should definitely be trained again as I always have to direct them in sorting my claims and update on my policy.