Frustrating consultants and TV advertising

I phoned trying to get a quote for insurance on my vehicle. I had to keep on repeating myself to the consultant and decided to give up. Afterwards I kept on getting calls from Outsurance, when I finally answered the consultants had changed my info to me having 2 vehicles. Again I battled to get the consultant to understand that I only had one vehicle and I gave up again. I got another call where the consultant still had me as having 2 vehicles and when i told her I don't she found it very funny even when she could hear that I was very annoyed. She continued with giving me a quote. Outsurance could not beat my current insurance and she decided that I needed another lower cover insurance which was cheaper which I declined. I haven't received anything about any payout from Outsurance for them being unable to beat my current insurance-as advertised on TV on a regular basis. Very frustrating