Frustrated with Poor Service

<p>I took my car to the Silverton Panel beaters on Monday morning the 13th March as recommended by Outsurance for repairs. I called the panelbeaters on Wednesday the 15th of March as I had received no feedback with regards to the vehicle repairs and was told they are awaiting parts. On Friday the 17th March I got an email and SMS saying my car had been booked in at Silverton Panel beaters and a second one saying they are still awaiting parts. This after my car had been there for 5 days already. I followed up last week through your Adviser the 22nd March for feedback and was told the parts are on backorder from GM and they would get back to me with more information. Today, 27th March I called Bidvest McCarthy Menlyn a part of GM to find out about the parts which they say they can order and have within 3 working days. Now my question is where exactly are Silverton Panelbeaters ordering the parts from as it's 10 working days and no work has been done on the car. Meanwhile I am left stranded without a car and an Adviser who is not doing anything enough to help me through the process. It's my 1st claim and I feel Outsurance is not doing enough to make this claim go smoothly and fast or is this how you handle all your claims?</p>