Frustrated OUTsurance client

Frustrated client!!! Not proud of being an OUTsurance customer anymore who had pride themselves with efficiency and best turnaround time in resolving your claim. I had a break in on the 21st Oct 2024. Informed OUTsurance on the 22nd. Emailed them all information on the 24th. I had to follow up on the 28th. Appointment assessor on the 28th who had a detailed interview listing each item in detail as far as asking my 70yr old mum how she used the ****** toaster... how many zips n slings on the ****** bags. Broken door locks n security gates were only assessed the following week. To date my security gate n entrance door hasn't been sorted or have been appointed to repair. To my disbelief, I'm unable to get any answers to my claim. No body can be reached!!!. I'm very worried now! Has OUTsurance cut their staff or is liquidating? Can anyone help. We pay exorbitant premiums and don't deserve this service having 4 policies with them, 1 being our business insurance!! Please rethink your insurance service provider if you are considering OUTsurance.