PS
Petronell S
1 reviews | Active since Aug 2013
19 Jul 2023, 16:52
Frustrated and annoyed with service delivery
Guys. I log a call with Outsurance on Friday that our gyser is faulty. To date the problem is not yet solved. Worse today technician came without information of what needs to be done. I don't think they imagine how it is to be in this cold without hot water. No indication when the problem will be solved. it is so frustrating more especially that kids are going to school.
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Replies (3)PS
Petronell S's updateReviewer Update
21 Jul 2023, 10:11Todate it is not yet sorted out. We had to pay plumber just to ensure we have water coming into the house so we can be able to use toilets otherwise we would have been with no water until today since Friday last week. No its past 10 no electrician. It is so frustrating to be honest
PS
Petronell S's update21 Jul 2023, 10:11
Reviewer Update
Todate it is not yet sorted out. We had to pay plumber just to ensure we have water coming into the house so we can be able to use toilets otherwise we would have been with no water until today since Friday last week. No its past 10 no electrician. It is so frustrating to be honest
OUTsurance's replyOfficial
25 Jul 2023, 08:33Good day Petronell,
Thanks for your further feedback.
Ongezwa our assessing manager contacted you to address your concerns. We will address the service failure accordingly. We can confirm that an electrician was on site on Friday and connected the geyser. You advised that the solar geyser was sending an error message. We have advised our service provider to go out and assess the error as well as the damage caused by the geyser. We will revert once we have the assessment report.
You have our apologies for the delay and the inconvenience caused as a result.
Regards,
The OUTsurance Team
Thanks for your further feedback.
Ongezwa our assessing manager contacted you to address your concerns. We will address the service failure accordingly. We can confirm that an electrician was on site on Friday and connected the geyser. You advised that the solar geyser was sending an error message. We have advised our service provider to go out and assess the error as well as the damage caused by the geyser. We will revert once we have the assessment report.
You have our apologies for the delay and the inconvenience caused as a result.
Regards,
The OUTsurance Team
OUTsurance's reply25 Jul 2023, 08:33
Official
Good day Petronell,
Thanks for your further feedback.
Ongezwa our assessing manager contacted you to address your concerns. We will address the service failure accordingly. We can confirm that an electrician was on site on Friday and connected the geyser. You advised that the solar geyser was sending an error message. We have advised our service provider to go out and assess the error as well as the damage caused by the geyser. We will revert once we have the assessment report.
You have our apologies for the delay and the inconvenience caused as a result.
Regards,
The OUTsurance Team
Thanks for your further feedback.
Ongezwa our assessing manager contacted you to address your concerns. We will address the service failure accordingly. We can confirm that an electrician was on site on Friday and connected the geyser. You advised that the solar geyser was sending an error message. We have advised our service provider to go out and assess the error as well as the damage caused by the geyser. We will revert once we have the assessment report.
You have our apologies for the delay and the inconvenience caused as a result.
Regards,
The OUTsurance Team
PS
Petronell S's updateReviewer Update
17 Aug 2023, 21:58Im not sure what is happening at outsurance but this experience is not good at all. Early July we logged a call with outsurance for geyser burst. They approved in bits and pieces to date the work is still not finalised. It is frustrating. It look looks like they use suppliers who doesn’t know the job and the communication is very poor. The geyser error that was reported was never attended too and that led to the solar geyser burst. We reported the matter and Outsurance sent a different supplier who confirmed that the work done was not proper. To our surprise today we were notified that they want to sent the company that did poor job to come do the job and they are saying anything about rectifying the mistakes. All this issues started early July and this is our first claim geyser in our 11 years with Outsurance. Worse we only get communications from them when we follow up otherwise they keep quiet. Now we are even scared if one day we not gona get burned or we wont even see a fire coming from the roof.
PS
Petronell S's update17 Aug 2023, 21:58
Reviewer Update
Im not sure what is happening at outsurance but this experience is not good at all. Early July we logged a call with outsurance for geyser burst. They approved in bits and pieces to date the work is still not finalised. It is frustrating. It look looks like they use suppliers who doesn’t know the job and the communication is very poor. The geyser error that was reported was never attended too and that led to the solar geyser burst. We reported the matter and Outsurance sent a different supplier who confirmed that the work done was not proper. To our surprise today we were notified that they want to sent the company that did poor job to come do the job and they are saying anything about rectifying the mistakes. All this issues started early July and this is our first claim geyser in our 11 years with Outsurance. Worse we only get communications from them when we follow up otherwise they keep quiet. Now we are even scared if one day we not gona get burned or we wont even see a fire coming from the roof.