From Quote to Confidence

I recently reached out to OUTsurance for a quote to replace my existing building insurance, and I can honestly say I’ve never felt so genuinely looked after by an insurer before. My first point of contact was with Kat Mlambo, and right from the start, she asked me what mattered most to me. It wasn’t just about ticking boxes or pushing a policy; it felt like she was really trying to understand my needs.

Kat spent over an hour on the phone with me, patiently answering all my questions — there were plenty! — and even made me laugh in between. At times, I had to take other calls, but Kat never rushed me or made me feel guilty for taking up her time. Instead, she waited patiently and simply carried on where we left off once I was ready. This genuine willingness to invest time and energy into me as a person, rather than just another client, really struck a chord.

I’ve always loved the idea of building long-term, sustainable relationships —both personally and with organisations I partner with. OUTsurance shares this approach, which is one of the reasons they offer OUT-bonuses — they encourage people to use insurance to help them when they really need it and not exploit it so it becomes expensive for everyone. When Kat mentioned that OUTsurance also underwrites FNB’s building insurance (and that the quote I got from FNB last year is in their system), it confirmed what I already felt deep down: that OUTsurance truly aligns with the way I want to manage my affairs. I associate FNB with being effective and helpful, and knowing these two companies are linked was reassurance that I’m talking to the right service provider.

By this point, I was already feeling secure about going with OUTsurance. However, the only snag was the price— the system initially quoted R5,000 more per year than my current cover. I shared this concern with Kat and she immediately got her manager, Raldo Olifant, involved. Raldo listened to me and adjusted the premium to only about R100 more per month than what I’m currently paying. Plus, OUTsurance offers OUT-bonuses and panic assist services, which add real value and peace of mind.

All in all, OUTsurance made me feel genuinely valued, as though they were investing in a long-term relationship rather than just trying to make a quick sale. After everything they did for me, I truly hope this is the start of a long lasting journey together. To Kat, Raldo, and the entire OUTsurance team—thank you for building your business with the mindset that you do: to help!