1 reviews | Active since Jan 2015
FROM NEW TO OLD -THANKS OUTSTURANCE!!! EXCELLENT CUSTOMER SERVICE-NOT
Outsurance... Wow, let me rather take a few seconds before typing what I actually want to... First of all, thank you for turning my brand new, let me rather repeat again...My Brand new Mazda 2-2021 which I bought Brand New From Mazda on the 17th of May into a second-hand piece of ****. Thank you for making use of substandard service providers. My Mazda went in for a small scratch on the back panel and door. My whole car is now scratched front to back. My passenger front Window does not work anymore. The panel beating looks like ****. The paintwork looks like ****. My door panel no longer has *****s! My dashboard is scratched and damaged.
Let me put it to you again!I clearly asked to get my car repaired at MF autobody and you said No!
MF Autobody is 1km from my home I had to take the car to your service provider which was more than 20km away. My car was empty when I received it back also even though I had put R200 of fuel in it just before dropping it off.
OH YES I MUST LIKE ASS TO GET ANSWERS FROM YOU! SURE YOU WON'T HESITATE EVEN ONE SECOND TO TAKE MY DEBIT ORDER THIS MONTH.
We are so sorry about the poor workmanship as well as other service frustrations you brought to our attention.
After having received your complaint and our private reply to you, our claims manager, Marius contacted you. We made arrangements for an assessor to view your vehicle and do an assessment of the repair work done to your vehicle.
We assure you of our commitment to finalise the matter for you as soon as possible.
Thank you for bringing the matter to our attention.
Regards
OUTsurance
We are so sorry about the poor workmanship as well as other service frustrations you brought to our attention.
After having received your complaint and our private reply to you, our claims manager, Marius contacted you. We made arrangements for an assessor to view your vehicle and do an assessment of the repair work done to your vehicle.
We assure you of our commitment to finalise the matter for you as soon as possible.
Thank you for bringing the matter to our attention.
Regards
OUTsurance
