From good service to extremely terrible service

<p>I am a client of outsurance for the last 8-10 years and most of the time i had good service. Last Friday 29 July 2016 i called to make an enquiry and spoke to a tele sales lady who assisted me fairly ok, than she put me through to her team leader who was rude as hell. She spoke to me like i am an idiot, i got very irratated and swore her and asked to speak to her manager, when he came on the line i told him the story and he said he was going to investigate and get back to me on Monday 01 Aug 2016. I asked him to please send me an email so i could have his details and one week later still no response. So thank you outsurance and goodbye, i will be taking all my business elsewhere.</p>