From Bad Service to Amazing Service, WELL DONE KGOMOTSO

I made contact with Outsurance on Saturday morning I spoke to a consult who Misinformed me about my debt order that was supposed to be deducted from my bank account on the 3rd April 2023, on Monday no debit order was deducted from my bank account, I eventually reach out to Outsurance on Tuesday the 4th April 2023 and spoke to an Indian consultant who basically dropped the line on me while I was voicing my concern, no empathy was shown no customer acknowledgement what so ever. I called back and spoke to a wonderful lady by the name of Kgomoto who assisted me effectively, empathized and provided the appropriate recommendations to resolve my query. From receiving horrible service to amazing service is so amazing, continue to employ agents like Kgomoto who put the customer first, who had a friendly and approachable tone and who surely was to me the face of Outsurance.

WELL DONE KGOTOMO YOU DID YOUR THING AND CLEARLY SHOWED YOU VALUE YOUR CUSTOMERS.