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Paul D
1 reviews | Active since May 2018
02 Jul 2020, 12:53
From a simple geyser claim this has turned out to be a nightmare. The plumbers replaced the geyser. All fine , neat job well done but now I am waiting for Outsurance to appoint an electrician to connect it.There is a total lack of communication from Outsu
OUTSURANCE BUILDINGS Claim Number *** authorised. PRESCOR 160CC Tel ***, will be in contact shortly. An excess of R1841 is payable and your OUTbonus of R8249 will be forfeited.
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Paul D's updateReviewer Update
02 Jul 2020, 14:19Thank you. You guys are usually so awesome but I don't like being kept in the dark. Just a phone call could have prevented it to escalating to a Hello Peter
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Paul D's update02 Jul 2020, 14:19
Reviewer Update
Thank you. You guys are usually so awesome but I don't like being kept in the dark. Just a phone call could have prevented it to escalating to a Hello Peter
OUTsurance's replyOfficial
03 Jul 2020, 14:45Good day Paul,
We don't blame you for feeling the way you do. We dropped the ball and that is unacceptable.
After reading your complaint we immediately escalated the matter to Angel our claims manager. Angel contacted you as well as our service provider to ensure we get your geyser in full working order.
We can confirm the electrician was at your house last night and your geyser is in full working order.
We do apologise for letting you down.
Regards,
OUTsurance
We don't blame you for feeling the way you do. We dropped the ball and that is unacceptable.
After reading your complaint we immediately escalated the matter to Angel our claims manager. Angel contacted you as well as our service provider to ensure we get your geyser in full working order.
We can confirm the electrician was at your house last night and your geyser is in full working order.
We do apologise for letting you down.
Regards,
OUTsurance
OUTsurance's reply03 Jul 2020, 14:45
Official
Good day Paul,
We don't blame you for feeling the way you do. We dropped the ball and that is unacceptable.
After reading your complaint we immediately escalated the matter to Angel our claims manager. Angel contacted you as well as our service provider to ensure we get your geyser in full working order.
We can confirm the electrician was at your house last night and your geyser is in full working order.
We do apologise for letting you down.
Regards,
OUTsurance
We don't blame you for feeling the way you do. We dropped the ball and that is unacceptable.
After reading your complaint we immediately escalated the matter to Angel our claims manager. Angel contacted you as well as our service provider to ensure we get your geyser in full working order.
We can confirm the electrician was at your house last night and your geyser is in full working order.
We do apologise for letting you down.
Regards,
OUTsurance