Friendly enough, but completely inefficient and ineffective service

29/09 - I log a building insurance claim for a water leak in the wall, evidenced by blistering paint. Nomsa is assigned. A few min later re-assigned to Nunu. National Leak detectors appointed same day. They come out, and can't locate the leak with standard methods - diagnose it as a likely sweat leak. Say they will motivate for a thermal camera. Takes a couple of days. They send another team with the camera. They also can't pinpoint the leak - also diagnose as a likely sweat leak. They want to come back with gas leak detection e****ent, which also needs further authorisation. I call Nunu and tell her it's a waste of money for Outsurance, as it's obvious in which general vicinity the leak is. She agrees, and appoints DRM to come and sort out the plumbing. A team comes out on 09/10 - wants to start work the next day (Sat). I ask for them to rather come back on Mon - they say they'll come first thing. Mon morning comes, no-one arrives. I call the team leader - he says there has been an issue with the office. I call Nunu. She calls DRM. The plumber who was supposed to come resigned over the weekend, but they didn't think to let anyone know. DRM scrambles a 2nd team to us same day (12/10) - they do the job. Now someone esle has to come and patch, paint and tile. Nunu appoints and then drops 3 different contractors over the next couple of days, as none of them can do the tiling anytime soon. I tell her I'd rather get someone to at least sort out the passage, and we would wait for the tiling in the bathroom. We're now 2 weeks in. On 16/10 Craig from Prescor comes, says Outsurance has appointed them to do the tiling. I ask him if they can't do the whole job? He says 'of course'. He measures everything up, and says he'll submit a quote, and asks me to ask Outsurance to rather appoint them to do the whole job. Today I ask Nunu for a call-back. No-one calls, so I call. Nunu is not in. Paul Bothma is assigned to the case. He calls me. I explain everything. He says he'll call Prescor and will get back to me. He hasn't called back. We are now 1 day short of 3 weeks in!!!