1 reviews | Active since Oct 2011
********** increase of premium
On 1 August I received an email where my vehicle premiums has been doubled and immediately the amount was deducted from my bank account. This was after I contacted them by phone and told them something is terribly wrong they still went ahead and took of the higher premium from my bank. Outsurance still cannot explain this action.
Hello rubswan
Please accept our sincere apologies for the major inconvenience and frustration we caused you.
Our client care manager assisted you with the correction of your premium, and Keitu will contact you today discuss your unhappiness with a previous claim you submitted.
Regards
Dinky
Hello rubswan
Please accept our sincere apologies for the major inconvenience and frustration we caused you.
Our client care manager assisted you with the correction of your premium, and Keitu will contact you today discuss your unhappiness with a previous claim you submitted.
Regards
Dinky
Hello Rubswan
We are sincerely sorry about the error which caused the incorrect debit!
Our client care manager provided you with feedback after this was investigated and the refund has since been processed.
Keitu also contacted you and will ensure your concerns raised about a previous claim, is discussed.
Regards
Dinky
Hello Rubswan
We are sincerely sorry about the error which caused the incorrect debit!
Our client care manager provided you with feedback after this was investigated and the refund has since been processed.
Keitu also contacted you and will ensure your concerns raised about a previous claim, is discussed.
Regards
Dinky