1 reviews | Active since Feb 2017
<p>So in November 2016 me and my girlfriend requested a quote from Outsurance, as we where planing on buying a car, and wanted to calculate the total costs. We where helped by an agent with the name of Adam who sup**** us with a quote, but as the quote was too high, we declined. But come the end of the month they deducted the amount of the quote from our account for a car we didn't own yet!!!!!</p> <p> </p> <p>We thought ok maybe we *****ed up somewhere and paid the cancelation fee and thought that would be the end of that... YEAH RIGHT!!! Since the start of this entire process Outsurance has ****** a total of R5454,95 from us. I don't know how many people can afford to throw away such money but I am not one of them. I find this utterly discusting and this entire situation has left us under severe financial stress as some of our debit orders have bounced causing us to have a VERY bad credit rating.</p> <p> </p> <p>So dear Adam at Outsurance... you sir, are an ASSHOLE of note who has to learn to open your damn ears!!!!</p>
Hi Neill
Thank you for our discussion earlier today.
It is a serious transgression for any advisor to activate cover without a client's prior consent and such action will be dealt with strongly.
Our sales manager, Zahaid audited the call and did provide you with feedback. This policy was activated with our client's full consent.
The same vehicle has since also been covered on another policy belonging to a family member of yours.
We have refunded the premiums we did collect and upon receipt of the respective bank statement, we will refund the bank charges incurred. Zahaid is also e-mailing you the audio as you requested.
Regards
Dinky
Best regards,
Hi Neill
Thank you for our discussion earlier today.
It is a serious transgression for any advisor to activate cover without a client's prior consent and such action will be dealt with strongly.
Our sales manager, Zahaid audited the call and did provide you with feedback. This policy was activated with our client's full consent.
The same vehicle has since also been covered on another policy belonging to a family member of yours.
We have refunded the premiums we did collect and upon receipt of the respective bank statement, we will refund the bank charges incurred. Zahaid is also e-mailing you the audio as you requested.
Regards
Dinky
Best regards,
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