RM
Refiloe M

1 reviews | Active since Sept 2016

11 Mar 2021, 09:53

********* and parasitic insurance company

I submitted a claim in February because of the incessant rain we experienced in January and December. My roof got damaged and there was leakages in the house. I informed the insurance and they sent as assessor. He was very rude and impatient and kept on telling me about his other clients that he had to see. He mentioned that he has been around my area often lately and that my query is not unique as the residents are complaining about the same damages the rain caused . He also said the rain is not responsible for the damage and the insurance wont pay as it a big job. I complaint to the insurance about the assessor ,The rain caused damage to my property and its something I had no control of, I have been with the Outsurance from 2012. The insurance also called me to tell me that they are only going to paint my celling but wont fix the damage, I'm very disappointed at your conduct and your service you are ********** taking peoples monies and when you are supposed to payout you refuse. You are a big cooperate you think you can trick people and not adhere to what you are supposed to do. I will tell every body who is willing to listen about this friends, colleagues and anybody not to use you. If my claim wasn't valid then why chose to do half of it? I will also join that movement of boycotting you and will canvas . You are a bad cooperate!

0
Replies (2)
OUTsurance
OUTsurance's reply16 Mar 2021, 16:36
Official
Good day Refiloe,

Thank you for raising your concerns with us. 

Jerusha our claims manager has been in contact with you to address your concerns and she discussed the outcome of your claim in detail with you. Unfortunately wear and tear is a general policy exclusion.

We are sorry for the disappointing feedback.

Regards,
OUTsurance




RM
Refiloe M's update16 Mar 2021, 20:04
Reviewer Update
You are ******** and I will tell every customer I come across about that. You think word of mouth will not achieve this. You are the worst company I have ever came across. I'm still asking you a question if my claim wasn't valid why are you choosing to do half the job. I complained about the rude assessor did you even resolve that? No you are so quick to take peoples monies and deny the claims than deal with your poor service. Sies you disgust me. The lady who called me said she goes on top of her roof twice a year to check damages . Really? You think I'm stupid. I dont have control of what damage the rain causes.