*****ilent transcations

Outsurance has gone from a very efficient company to one with shocking customer care! My husband phoned for a quote, on the 23/10/2021, on a car that we wanted to add to our current insurance. After spending an hour on the phone with the consultant, KAMOGELO MOLETEDI, she quoted him on a wrong product. My husband then asked her to send him the quote so he can look through it. The quote was not sent on, but an interim premium was deducted from his account. He then phoned on the 30/10/2021 to cancel the car that was added without any acknowledgment to the policy. After receiving an updated policy proofing that the car was removed from the policy, the extra premium was deducted from my husbands account on the 2/11/2021. This is ***** from the company side! I need urgent feedback on this.