HS
Hans S
1 reviews | Active since Jan 2019
17 Aug 2021, 19:30
***** and theft
After contacting outsurance for a quotation, they tried to deduct money for a policy, phoned them and spoke to them and informed them that there was no policy, as there was no registration for the vehicle, they promised to cancel the so called policy, couple of days later tried to deduct money again, again charges on my account for insufficient funds, third minyth now that they are trying to deduct money for a policy that does not exist, no Vin number, chassis number, registration number, does not own such a vehicle
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OUTsurance's replyOfficial
20 Aug 2021, 10:59Good day Hans,
Shu'abe our client services manager has been unsuccessful in his attempts to contact you and he has sent you messages notifying you of his attempts.
We listened to the sales call and you did indeed accept cover. On the 1st of August we submitted the premium to the bank and on the 3rd of August your policy was cancelled. The premium subsequently came back as unpaid and a resubmission was automatically created and a SMS/email was sent notifying you of the resubmission.
We can confirm that your policy has been cancelled and there won't be any further debits from your account.
We are sorry for the inconvenience caused.
Regards,
OUTsurance
Shu'abe our client services manager has been unsuccessful in his attempts to contact you and he has sent you messages notifying you of his attempts.
We listened to the sales call and you did indeed accept cover. On the 1st of August we submitted the premium to the bank and on the 3rd of August your policy was cancelled. The premium subsequently came back as unpaid and a resubmission was automatically created and a SMS/email was sent notifying you of the resubmission.
We can confirm that your policy has been cancelled and there won't be any further debits from your account.
We are sorry for the inconvenience caused.
Regards,
OUTsurance
OUTsurance's reply20 Aug 2021, 10:59
Official
Good day Hans,
Shu'abe our client services manager has been unsuccessful in his attempts to contact you and he has sent you messages notifying you of his attempts.
We listened to the sales call and you did indeed accept cover. On the 1st of August we submitted the premium to the bank and on the 3rd of August your policy was cancelled. The premium subsequently came back as unpaid and a resubmission was automatically created and a SMS/email was sent notifying you of the resubmission.
We can confirm that your policy has been cancelled and there won't be any further debits from your account.
We are sorry for the inconvenience caused.
Regards,
OUTsurance
Shu'abe our client services manager has been unsuccessful in his attempts to contact you and he has sent you messages notifying you of his attempts.
We listened to the sales call and you did indeed accept cover. On the 1st of August we submitted the premium to the bank and on the 3rd of August your policy was cancelled. The premium subsequently came back as unpaid and a resubmission was automatically created and a SMS/email was sent notifying you of the resubmission.
We can confirm that your policy has been cancelled and there won't be any further debits from your account.
We are sorry for the inconvenience caused.
Regards,
OUTsurance