***** and false referral adverti*****t

I have referred a client via the app in June and client was debited immediately and month end i was not suppose to be debited when i call the client care department they told me the was an error with the app but IT will fix it same thing still happened in July ,,,, i have been calling these people everyday till today my quuery has not being resolve ,,, i got a call saying on the 29th of August the referral will be in place and they wont debit my account but guess what yes you guessed right it was debit and i call last saturday to ask why did they debit my account and they said they will refer the query to IT and Monday i called it was not referred and i was promised i will be called back nothing tuesady i called and still they referred it to IT today its thursday and now i decided to reverse the premium ,,, guess who was the first to call me Outsurance saying my policy is cancelled .... i used to work for this company so imagine if im getting this ill treatment about you who doent have any connections from the inside lol good luck taking they policy ...