AB
Aysha B

1 reviews | Active since Dec 2017

04 Dec 2017, 13:54

*****

We have been with outsurance for over 10years and this was our first claim. They rejected the claim and accused us of *****. They found a problem with every item reported. They interrogated us for 9 hours. It was a nightmare. The ombudsman doesn't even meet with you, says they agree with the insurance company. What amazes me is that they don't come and check before taking your money but when it comes to paying out, they just want to walk away. Outsurance is a **** and a SHAME. Someone has to tear them apart.

0
Replies (3)
OUTsurance
OUTsurance's reply04 Dec 2017, 16:13
Official

Good day,

I have been unsuccessful in my attempts to contact you. I would like to involve an assessing manager. Please can you email the claim number to ***

Thanks, Kelvin

Best regards,

OUTsurance
OUTsurance's reply06 Dec 2017, 15:49
Official

Good day,

I have been unsuccessful in my attempts to contact you. I would like to involve an assessing manager. Please can you email the claim number to ***

Thanks, Kelvin

Best regards,

OUTsurance
OUTsurance's reply07 Dec 2017, 15:06
Official

Good day,

We have been unsuccessful in our attempts to contact you and have sent you private messages informing you of our attempts. We really want to get a better understanding of the claim you referring to but don't have a claim/policy number. Please can you respond with the information so we can assist.

Thanks, OUTsurance

Best regards,