1 reviews | Active since May 2016
Formal Complaint Regarding Harassment, Unfair Treatment, and Obstruction by Outsurance
Dear Outsurance
I am writing to formally lodge a complaint against Outsurance for ongoing harassment, unfair treatment, and obstruction of my legal rights.
Several years ago, I made 3-4 claims on my home contents policy. In response, Outsurance cancelled my home contents policy and increased my building policy excess premium from R500 to R7000. This punitive measure was taken without proper justification or due process, thereby breaching the principles of fairness and good faith inherent in our contractual agreement.
Since the cancellation, I have made multiple attempts to obtain alternative insurance coverage. However, Outsurance has engaged in actions that obstruct my ability to secure such coverage, effectively blacklisting me from other insurers. This anti-competitive behavior not only violates my rights but also contravenes fair market practices.
Crime rates in South Africa are alarmingly high and affect everyone indiscriminately. The lack of adequate insurance coverage due to Outsurance's actions places me and my property at significant risk. Outsurance's refusal to allow me to seek alternative coverage exacerbates this risk and is both unjust and *********.
Recently, I requested my cancellation policy email from Outsurance. Instead of providing the correct information, Outsurance sent me an incorrect email, clearly intended to confuse and impede my right to seek redress. This behavior constitutes intentional infliction of emotional distress and interference with contractual relations.
I demand the following actions be taken immediately: 1. Cease all forms of harassment and obstruction forthwith. 2. Provide a clear and accurate statement of my policy status, including the correct cancellation email, within 7 days of receipt of this letter. 3. Remove any blocks or restrictions preventing me from obtaining alternative insurance coverage. 4. Conduct a fair and transparent review of my case to address these grievances and ensure equitable treatment in accordance with industry standards and legal obligations.
Failure to comply with these demands within the specified timeframe will compel me to pursue further legal action, including but not limited to, filing complaints with relevant regulatory bodies, seeking injunctive relief, and pursuing damages for the distress and inconvenience caused by Outsurance's actions.
I trust that Outsurance will take this matter seriously and address my concerns promptly and professionally to avoid further legal escalation.
Yours sincerely, HS Macheke ***
Good afternoon,
Thank you for acknowledging receipt of my complaint.
I appreciate your attention to this matter and your efforts to address my concerns. Given the gravity and urgency of the issues raised—specifically, the alleged harassment, unfair treatment, and obstruction of my right to seek alternative insurance coverage—I must emphasize the importance of a swift and thorough resolution.
The ongoing situation has significant legal implications, including potential breaches of contractual obligations and anti-competitive practices. Additionally, the issuance of incorrect cancellation emails to confuse and impede my rights constitutes not only a breach of good faith but also an actionable tort of intentional infliction of emotional distress.
Please be advised that I expect a detailed and timely response addressing the following:
1. A clear and accurate statement of my current policy status and a copy of the correct cancellation email.
2. Immediate cessation of any actions that obstruct my ability to secure alternative insurance.
3. A comprehensive review and rectification of the unjustified premium hike and policy cancellation.
4. An assurance that Outsurance will comply with fair market practices and legal obligations.
Failure to address these concerns adequately and promptly may compel me to seek further legal recourse, including filing complaints with relevant regulatory bodies and pursuing damages for the distress and inconvenience caused.
Thank you for your attention to this matter. I trust that you will handle this situation with the seriousness it warrants.
Regards,
Sammy
Good afternoon,
Thank you for acknowledging receipt of my complaint.
I appreciate your attention to this matter and your efforts to address my concerns. Given the gravity and urgency of the issues raised—specifically, the alleged harassment, unfair treatment, and obstruction of my right to seek alternative insurance coverage—I must emphasize the importance of a swift and thorough resolution.
The ongoing situation has significant legal implications, including potential breaches of contractual obligations and anti-competitive practices. Additionally, the issuance of incorrect cancellation emails to confuse and impede my rights constitutes not only a breach of good faith but also an actionable tort of intentional infliction of emotional distress.
Please be advised that I expect a detailed and timely response addressing the following:
1. A clear and accurate statement of my current policy status and a copy of the correct cancellation email.
2. Immediate cessation of any actions that obstruct my ability to secure alternative insurance.
3. A comprehensive review and rectification of the unjustified premium hike and policy cancellation.
4. An assurance that Outsurance will comply with fair market practices and legal obligations.
Failure to address these concerns adequately and promptly may compel me to seek further legal recourse, including filing complaints with relevant regulatory bodies and pursuing damages for the distress and inconvenience caused.
Thank you for your attention to this matter. I trust that you will handle this situation with the seriousness it warrants.
Regards,
Sammy
Subject: Request for Communication via Email or SMS Only
Dear Outsurance
I am writing to formally request that all future communications from Outsurance to me be conducted exclusively via email or SMS.
Recently, I have encountered several issues with phone calls from your company. The calls are often difficult to hear and understand, and I have been asked tricky questions that I cannot properly respond to in real-time. Additionally, I need a clear and documented record of all interactions with Outsurance for reference and proof.
Therefore, I insist that, effective immediately, all communications be carried out in writing through either email or SMS. This will ensure that all information is clearly conveyed and properly documented.
Please confirm receipt of this request and your agreement to comply with it at your earliest convenience.
Thank you for your understanding and cooperation.
Regards,
HS Macheke
Subject: Request for Communication via Email or SMS Only
Dear Outsurance
I am writing to formally request that all future communications from Outsurance to me be conducted exclusively via email or SMS.
Recently, I have encountered several issues with phone calls from your company. The calls are often difficult to hear and understand, and I have been asked tricky questions that I cannot properly respond to in real-time. Additionally, I need a clear and documented record of all interactions with Outsurance for reference and proof.
Therefore, I insist that, effective immediately, all communications be carried out in writing through either email or SMS. This will ensure that all information is clearly conveyed and properly documented.
Please confirm receipt of this request and your agreement to comply with it at your earliest convenience.
Thank you for your understanding and cooperation.
Regards,
HS Macheke
We acknowledge receipt of your latest response and preferred method of communication.
Our client care manager Candy will communicate with you via email.
Regards,
The OUTsurance Team
We acknowledge receipt of your latest response and preferred method of communication.
Our client care manager Candy will communicate with you via email.
Regards,
The OUTsurance Team
Dear OUTsurance Team,
I hope this message finds you well.
I am writing to urgently follow up on my previous email dated June 14, 2024, regarding the issues with my home contents and building policies. Despite the urgency of the matter and my continuous efforts to get a resolution, I have not yet received any further communication or assistance.
Several years ago, I made 3-4 claims on my home contents policy. In response, OUTsurance cancelled my home contents policy and increased my building policy excess premium from R500 to R7000. This punitive measure was taken without proper justification or due process, thereby breaching the principles of fairness and good faith inherent in our contractual agreement.
Since the cancellation, I have made multiple attempts to obtain alternative insurance coverage. However, OUTsurance has engaged in actions that obstruct my ability to secure such coverage, effectively blacklisting me from other insurers. This anti-competitive behavior not only violates my rights but also contravenes fair market practices.
Given the seriousness of these issues, I kindly request an immediate response and resolution. I would appreciate it if Candy, the client care manager, or another senior representative could contact me directly to address these concerns.
Your prompt attention to this matter is greatly appreciated. Thank you for your understanding and cooperation.
Best regards,
Sammy Macheke
***
Dear OUTsurance Team,
I hope this message finds you well.
I am writing to urgently follow up on my previous email dated June 14, 2024, regarding the issues with my home contents and building policies. Despite the urgency of the matter and my continuous efforts to get a resolution, I have not yet received any further communication or assistance.
Several years ago, I made 3-4 claims on my home contents policy. In response, OUTsurance cancelled my home contents policy and increased my building policy excess premium from R500 to R7000. This punitive measure was taken without proper justification or due process, thereby breaching the principles of fairness and good faith inherent in our contractual agreement.
Since the cancellation, I have made multiple attempts to obtain alternative insurance coverage. However, OUTsurance has engaged in actions that obstruct my ability to secure such coverage, effectively blacklisting me from other insurers. This anti-competitive behavior not only violates my rights but also contravenes fair market practices.
Given the seriousness of these issues, I kindly request an immediate response and resolution. I would appreciate it if Candy, the client care manager, or another senior representative could contact me directly to address these concerns.
Your prompt attention to this matter is greatly appreciated. Thank you for your understanding and cooperation.
Best regards,
Sammy Macheke
***
Our client care manager Candy emailed you last night.
Regards,
The OUTsurance Team
Our client care manager Candy emailed you last night.
Regards,
The OUTsurance Team