Forcing a customer to pay an initiation Fee.

We picking our car up tomorrow, phoned Outsurance for a quote, the agent quoted me a preemie and said i must also pay an initiation Fee which was R300 + extra, asked if I had to pay it, he said YES, its across the board, I went to mutual and federal that beat the quote with no initiation fee required, I phoned Outsurance to cancel, now all of a sudden I don't have to pay an initiation fee, sorry Outsurance but you ****ed a client off by trying to ***** money from me that wasn't required, I wont be supporting you and my friends will know how you just take money from people!