Forced To retain policy

I called in for a quote and advised the sales consultant that I would confirm if I am still proceeding with policy or not, the person I spoke to was Nic Chauke. He proceeded with the policy and debit order run without my confirmation.

Today the 18th of May 2026, I contacted OUTsurance to cancel my policy after confirming that another insurer offered benefits better suited to my needs. During this call I spoke to Thami Ntsibande, who repeatedly attempted to persuade me not to proceed with the cancellation despite my CLEAR decision!! I repeatedly asked him/her to assist with sending the cancellation letter and not try and convince me, they still went ahead trying to twist my arm, You cannot FORCE your policy on me when I repeatedly asked him/her to not convince me otherwise. It was so so frustrating and annoying to not want to be heard.

I was then asked to hold for one minute by THAMI , but was left waiting for approximately 9 minutes without any communication or updates. The lack of professionalism, communication, and respect for my time resulted in a very disappointing customer service experience. Do better with your retention skills!!!!