First time to claim after all the years with them

First time to claim after all the years with them. Twice l had only used the road side assist. I was more than impressed. Friendly Rethabile who took details of the accident. Immediately informed via text of my appointment at the assessor, from there claim was approved immediately and after an hour I dropped my car at panel beaters. All happened so quickly. Well organized and they are not the kind that try not to pay.