Y
Yvonne
1 reviews | Active since Sept 2026
14 Sept 2026, 11:25
First plumber came out but had no machine to clear drain
First plumber came out but had no machine to clear drain. Second plumber came and used his machine to clear drain. But the drain still seems to have a problem.
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Replies (2)0
Replies (2)
OUTsurance's replyOfficial
14 Sept 2026, 11:38Hello Yvonne
Thank you for your feedback.
We are truly sorry to see the drain has not been unblocked properly! Damage to drains as well as non pressurised pipes are not insured. Our rescue benefit purely assists with emergency repairs, in which 1 hour of labour together with call out fee are covered.
Our rescue claims manager will be in contact with you.
Regards
The OUTsurance Team
Thank you for your feedback.
We are truly sorry to see the drain has not been unblocked properly! Damage to drains as well as non pressurised pipes are not insured. Our rescue benefit purely assists with emergency repairs, in which 1 hour of labour together with call out fee are covered.
Our rescue claims manager will be in contact with you.
Regards
The OUTsurance Team
OUTsurance's reply14 Sept 2026, 11:38
Official
Hello Yvonne
Thank you for your feedback.
We are truly sorry to see the drain has not been unblocked properly! Damage to drains as well as non pressurised pipes are not insured. Our rescue benefit purely assists with emergency repairs, in which 1 hour of labour together with call out fee are covered.
Our rescue claims manager will be in contact with you.
Regards
The OUTsurance Team
Thank you for your feedback.
We are truly sorry to see the drain has not been unblocked properly! Damage to drains as well as non pressurised pipes are not insured. Our rescue benefit purely assists with emergency repairs, in which 1 hour of labour together with call out fee are covered.
Our rescue claims manager will be in contact with you.
Regards
The OUTsurance Team
OUTsurance's replyOfficial
14 Sept 2026, 11:41Hello Yvonne
Thank you for your feedback.
We are truly sorry to see the drain has not been unblocked properly! Damage to drains as well as non pressurised pipes are not insured. Our rescue benefit purely assists with emergency repairs, in which 1 hour of labour together with call out fee are covered.
Our rescue claims manager will be in contact with you.
Regards
The OUTsurance Team
Thank you for your feedback.
We are truly sorry to see the drain has not been unblocked properly! Damage to drains as well as non pressurised pipes are not insured. Our rescue benefit purely assists with emergency repairs, in which 1 hour of labour together with call out fee are covered.
Our rescue claims manager will be in contact with you.
Regards
The OUTsurance Team
OUTsurance's reply14 Sept 2026, 11:41
Official
Hello Yvonne
Thank you for your feedback.
We are truly sorry to see the drain has not been unblocked properly! Damage to drains as well as non pressurised pipes are not insured. Our rescue benefit purely assists with emergency repairs, in which 1 hour of labour together with call out fee are covered.
Our rescue claims manager will be in contact with you.
Regards
The OUTsurance Team
Thank you for your feedback.
We are truly sorry to see the drain has not been unblocked properly! Damage to drains as well as non pressurised pipes are not insured. Our rescue benefit purely assists with emergency repairs, in which 1 hour of labour together with call out fee are covered.
Our rescue claims manager will be in contact with you.
Regards
The OUTsurance Team