MS
Mohamed S
1 reviews | Active since Dec 2020
06 Oct 2025, 12:02
First, payment was delayed to the panel beater, Marthinus only advised after a follow up by me that there was a blockage
First, payment was delayed to the panel beater, Marthinus only advised after a follow up by me that there was a blockage. Then when I followed up in the same email chain , Molefe told me INCORRECTLY that I don’t have a hired car in my policy. I asked him immediately to call me back. Days later that hasn’t happened. Really horrible service.
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OUTsurance's replyOfficial
07 Oct 2025, 13:12Good day Mohamed
Our claims manager Lynnette has contacted you with regards to your complaint and assisted with your concerns.
We acknowledge that we failed to advise you correctly and to take the necessary actions. We take full responsibility for our oversight. Steps have been taken to address these shortcomings as they do not reflect the standards, we hold ourselves to.
To this end we would like to extend our apologies and appreciate your patience and understanding.
Regards,
The OUTsurance Team
OUTsurance's reply07 Oct 2025, 13:12
Official
Good day Mohamed
Our claims manager Lynnette has contacted you with regards to your complaint and assisted with your concerns.
We acknowledge that we failed to advise you correctly and to take the necessary actions. We take full responsibility for our oversight. Steps have been taken to address these shortcomings as they do not reflect the standards, we hold ourselves to.
To this end we would like to extend our apologies and appreciate your patience and understanding.
Regards,
The OUTsurance Team