MK
Melissa K
1 reviews | Active since Oct 2020
30 Jul 2021, 09:55
First light electricial
First light electrical( uthathu agencies pty) tarnishing Outsurance brand ! Extremely poor service, Outsurance please remove as rescue service provider, No customer service, poor management ethics from Gary ? Extremely dissappointed
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Replies (2)
OUTsurance's replyOfficial
30 Jul 2021, 10:30Hello Melissa K
Thank you for raising your concerns about our service provider.
Please provide us with the relevant claim number via private reply in order for us to investigate the matter and also involve our procurement.
Regards
OUTsurance
Thank you for raising your concerns about our service provider.
Please provide us with the relevant claim number via private reply in order for us to investigate the matter and also involve our procurement.
Regards
OUTsurance
Best regards,
OUTsurance's reply30 Jul 2021, 10:30
Official
Hello Melissa K
Thank you for raising your concerns about our service provider.
Please provide us with the relevant claim number via private reply in order for us to investigate the matter and also involve our procurement.
Regards
OUTsurance
Thank you for raising your concerns about our service provider.
Please provide us with the relevant claim number via private reply in order for us to investigate the matter and also involve our procurement.
Regards
OUTsurance
Best regards,
OUTsurance's replyOfficial
02 Aug 2021, 07:22Hello Melissa K
Thank you for your feedback. It is important for us to know if our service, or the service of our service providers fail our clients in any way.
Our rescue claims manager was in contact with you as well as our service provider.
Your concerns were discussed and you have our apologies once again for the experience.
Our rescue claims manager discussed the way forward with you.
Regards
OUTsurance
Thank you for your feedback. It is important for us to know if our service, or the service of our service providers fail our clients in any way.
Our rescue claims manager was in contact with you as well as our service provider.
Your concerns were discussed and you have our apologies once again for the experience.
Our rescue claims manager discussed the way forward with you.
Regards
OUTsurance
Best regards,
OUTsurance's reply02 Aug 2021, 07:22
Official
Hello Melissa K
Thank you for your feedback. It is important for us to know if our service, or the service of our service providers fail our clients in any way.
Our rescue claims manager was in contact with you as well as our service provider.
Your concerns were discussed and you have our apologies once again for the experience.
Our rescue claims manager discussed the way forward with you.
Regards
OUTsurance
Thank you for your feedback. It is important for us to know if our service, or the service of our service providers fail our clients in any way.
Our rescue claims manager was in contact with you as well as our service provider.
Your concerns were discussed and you have our apologies once again for the experience.
Our rescue claims manager discussed the way forward with you.
Regards
OUTsurance
Best regards,