Festive season service

<p>I guess everything and everyone goes on holiday including outsurance's service. I called to lodge a claim on the 23rd December and as I type this message I am still dissatisfied. Steven kabani was dealing with my claim. I called in and was advised that someone would come out and asses - I then had to call back and remind them as they had forgotten- after Christmas I then had to call back in and remind them again - eventually I got a assessor out - and after seeing my 84 inch tv they still send out a 32 inch tv - so what was the point of sending out an assessor - so still no joy out of outsurance- hopefully once festive season has blown over the service will return. Typing this as a very dissatisfied customer that thoroughly believed in the service outsurance could deliver.</p>