Felt like she really cared...

On Sunday, 28 February, I accidently lost my car keys celebrating my birthday. <br> Naturally, Monday morning was filled with anxiety in panic whilst trying to find my lost keys which had dampened my birthday celebrations. <br> <br> Having never had this scenario before, I phoned OutSurance and had the incredible opportunity to be assisted by Michelle. Throughout the call, and in her follow up service, she expressed so much interest and personal care into assisting me - I want to thank her so much for what she did to make me feel at ease. <br> <br> I was due to travel on Monday, so my car would have been stranded; she followed up to see if I was able to re-arrange my flights whilst she arranged the tow for my car; she even phoned me on my return to Cape Town this morning to see if I have had my car sorted and to wish me the best. <br> <br> Being a Customer Experience Trainer myself, it is rare to find a true example in large consortiums like Michelle. I take my hat off to you, and truly know that OutSurance have a rare diamond by having you as a member of their team.<br> <br> Thank you for making a difference in my life, by just by being you. <br>