Feedback on Recent Funeral Cover Quote Experience

I recently initiated an online request for a funeral cover quote and was later notified to complete the process via phone. While I was satisfied with the pricing, I had some concerns about the terms and conditions, which led me to want to explore other options.

However, I felt pressured to accept the quote during the call. The approach used to encourage a sale was intrusive and, frankly, insensitive. At no point was I made aware that the call was intended as a sales push, rather than a simple follow-up for the requested quote. This shift in tone and expectation was not only disappointing but also made me feel uncomfortable.

In my opinion, the agent's persistence and manner were inconsiderate, and this experience did not reflect the level of customer service I had anticipated. I trust you’ll take this feedback into consideration to improve your sales approach and ensure future interactions are more respectful of the customer’s needs and preferences.

Thank you for your attention to this matter.