Feedback not satisfactory following claim

On Saturday 13 June 2015 a vehicle of mine was involved in an accident. I lodged claim no. *** with Outsurance at 12:34 and the vehicle was towed by CAS to the SMD assessment yard in the area. I recieved a call on Monday morning from a lady by the name of Linda if I am not mistaken confirming she had been appointed to handle the claim and that an assessor had been appointed to go and do the assessment. I called into the call center on Thursday afternoon at 15:50 to query why I had not received any feedback and was told that a request would be sent to the person handling the claim to contact me. By 10am on Friday I had not received any feedback. I am not satisfied that it has taken more than three full working days (Monday, Wednesday and Thursday) to give me any feedback on the status of the claim.