Feedback Code ***

Companies have different departments, i have not so long ago expressed my concerns about the recovery of my access from OUTsurance on this platform, and OUTsurance has since reviewed my concern. By so doing, they are now attempting to recover the access amount from the third party.

Now, i am writing this review on the repairs work done on my vehicle where i was not satisfied of the outcome from the panel beater. Damages were on the left rear door where the door was assessed by both panel beater and insurance.

Insurance advised if the panel beater advised if the door needs to be replaced, then they will honor the recommendation. When my vehicle was ready for collection from the panel beater, i did not notice some of the unsatisfactory work done on the vehicle until i reach home and noticed them.

One of the unsatisfactory works, was on the door. I was under the assumption that the door was not replaced but repaired. I was confident with my assumption reason being that, when i enquire with insurance, they advised as they never authorized, and got any request for the purchase of the new door.

I contacted the insurance, and i was transferred to the client liaison's département where i was assisted by the advisor Tumi Mabyana. Tumi listen to my concerns, and she arranged for the second assessor.

Assessor by the name Danny contacted me and we made arrangements to meet at the panel beater. We met on the set date and time, all my concerns were shown to the panel beater.

Some were taken care of, and some are still under investigation. The main concern of the door, the owner physically showed me the door that was stripped out of my car. That confirmed that the door was new and replaced.

All the misunderstanding of me mentioning that the door is not new but repaired came from the administration paperwork quotation sent me where the quote of the new door was placed and mentioned as charged labour.

I apologized to the panel beater; they attended to some of the unsatisfactory work done on the car. Since they are closing for Christmas holidays, we have an agreement that they will contact me with the findings.

Tumi has been a shining star in her department, she telephonically followed up the next day and advise as she will close the case for the year and reopen it again next year until all is resolved with the car.