FEEDBACK 8 MONTHS LATER
<p> </p> <p>I was involved in an accident on 11 January 2016 and lodged a claim with Outsurance.Their service provider was in Vredenburg, Western Cape.</p> <p>On 15 February I submitted a complaint to Hellopeter for delays. Since the accident I was without transport for more than 3 months and promises from the local Nissan dealer of a courtesy vehicle, never materialized.</p> <p> Subsequently I collected my car, but took my life in my own hands, praying no traffic officer pulled me over, because I was driving without seatbelts for more than 6 months before it was refitted.</p> <p>I still have reservations about the bonnet that was replaced, because it is off-centre and badly fitted with dents on shiny, unscratched surfaces.</p> <p> </p> <p>E-mails are not responded to. Why not go to the Motor Industry Ombudsman? I can vouch for bad experience with good reasons and substantiated proof.</p> <p> </p>
Dear Deon,
We note your disappointment and are very sorry to see this was your experience. The matter has since been escalated to our client liaison team who made contact. They are currently investigating your concerns and will get back to you with the way forward. Please accept our sincerest apology for the inconvenience and thank you for your patience
Kind regards,
Alet
Best regards,
Dear Deon,
We note your disappointment and are very sorry to see this was your experience. The matter has since been escalated to our client liaison team who made contact. They are currently investigating your concerns and will get back to you with the way forward. Please accept our sincerest apology for the inconvenience and thank you for your patience
Kind regards,
Alet
Best regards,
